Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the website Keralastarhotels.com and describes our general practices regarding information received through the website, including enquiries, contact requests, WhatsApp conversations, email communication, and other interactions initiated by visitors.

By using the website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, additional notices or consent requests may be presented when information is collected.

2. Information We May Collect

Depending on how you use the website, we may receive information that you voluntarily provide, including:

• Name or other identifying information provided in an enquiry.
• Mobile or WhatsApp number when you contact us.
• Email address when you contact us by email or through a form.
• Travel-related information you choose to provide, such as preferred destination, dates, number of guests, or accommodation preferences.
• Messages and information contained in enquiries or communications you send to us.

We may also receive limited technical information automatically when you browse the website, such as browser type, device information, approximate location derived from technical data, pages visited, referring pages, and general usage information.

3. How We Use Information

Information may be used for purposes including:

• Responding to hotel and resort enquiries.
• Providing requested travel or accommodation information.
• Communicating with visitors through email, telephone, or WhatsApp when they initiate contact.
• Helping visitors identify suitable hotels, resorts, villas, or destinations.
• Improving the website, its content, navigation, and user experience.
• Understanding general website usage and performance.
• Maintaining website security and preventing misuse.
• Complying with applicable legal or regulatory requirements.

4. Hotel Enquiries and Third Parties

Kerala Star Hotels operates as a hotel and resort discovery and concierge platform. When you request assistance with a property, we may need to share relevant enquiry information with the hotel, resort, booking provider, or other service provider involved in responding to your request.

Such third parties may have their own privacy policies and terms. You should review those policies where you interact directly with them or provide information through their platforms.

5. WhatsApp, Email and External Services

The website may provide links or buttons that allow you to contact Kerala Star Hotels through WhatsApp, telephone, email, or external booking and hospitality services.

When you choose to use an external service, your interaction may also be governed by that service’s own terms and privacy practices. Kerala Star Hotels does not control the privacy practices of independent third-party platforms.

6. Cookies and Similar Technologies

The website or services used to operate the website may use cookies or similar technologies to support functionality, security, analytics, preferences, and website performance.

Cookies may help us understand how visitors use the website and improve the experience. Your browser may provide controls for managing or blocking cookies. Disabling certain cookies may affect some website functionality.

7. Analytics and Website Performance

We may use analytics or website-performance services to understand aggregate information such as page views, traffic sources, device types, and general visitor behaviour.

Where third-party analytics services are used, their collection and processing of information may also be subject to their own privacy policies and terms.

8. Data Sharing

We do not intend to sell personal information as a standalone product. Information may be disclosed where reasonably necessary to:

• Respond to a visitor’s enquiry or requested service.
• Work with hotels, resorts, booking providers, technology providers, or communication services.
• Maintain, secure, and operate the website.
• Meet legal, regulatory, judicial, or law-enforcement requirements.
• Protect the rights, safety, security, or property of Kerala Star Hotels, visitors, or others.

9. Data Security

We take reasonable measures appropriate to the nature of the information we handle to help protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, communication channel, or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, to maintain business and communication records, to resolve disputes, to maintain security, or to satisfy applicable legal and regulatory requirements.

11. Your Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including rights concerning access, correction, withdrawal of consent where applicable, or deletion of information where legally available.

If you have a privacy-related request or concern, please contact us using the details provided below. We may need to verify your request before taking action.

12. Children’s Privacy

This website is intended for general audiences and is not directed specifically at children. We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

13. External Links

Our website may contain links to hotels, resorts, booking services, travel resources, social media platforms, and other third-party websites. We are not responsible for the privacy practices, security, content, or policies of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us