Terms & Conditions

1. About Kerala Star Hotels

Kerala Star Hotels is an online platform designed to help visitors discover hotels, resorts, villas, destinations, experiences, and accommodation options in Kerala.

The website may provide hotel information, editorial content, accommodation directories, travel guides, enquiry assistance, and links or communication channels that may connect visitors with hotels, resorts, booking providers, or other third parties.

2. Acceptance of These Terms

By accessing or using this website, you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree with these terms, you should discontinue use of the website.

3. Hotel and Resort Information

We aim to provide useful and accurate information about hotels, resorts, villas, destinations, amenities, locations, ratings, facilities, experiences, and other travel-related subjects.

However, accommodation information can change. Property availability, prices, taxes, facilities, operating hours, policies, photographs, services, and other details may be changed by the relevant property or service provider without notice.

4. Prices and Availability

Any prices, starting rates, offers, packages, discounts, or other commercial information displayed on the website are provided for informational purposes unless expressly stated otherwise.

Final pricing may depend on dates, room category, number of guests, taxes, fees, availability, hotel policies, seasonal demand, and other conditions determined by the relevant accommodation provider.

Visitors should confirm the final price, inclusions, cancellation conditions, taxes, and availability before making a booking or payment.

5. Enquiries and Concierge Assistance

Visitors may contact Kerala Star Hotels through WhatsApp, email, telephone, or other available communication channels for assistance with accommodation enquiries.

An enquiry or conversation with Kerala Star Hotels does not by itself constitute a confirmed hotel reservation or contractual booking unless the relevant booking has been expressly confirmed through the applicable booking process.

6. Third-Party Hotels and Booking Providers

Hotels, resorts, villas, booking platforms, payment providers, transportation providers, travel operators, and other services referenced or linked through this website may be independently owned and operated third parties.

Where you make a booking, payment, cancellation, modification, or other transaction directly with a hotel or third-party provider, that transaction may be governed by the provider’s own terms, policies, cancellation rules, refund rules, privacy policy, and other conditions.

7. Booking Responsibility

Before completing a booking or payment, visitors are responsible for reviewing the information provided by the relevant hotel, resort, booking platform, or service provider.

This includes checking:

• Room category and occupancy.
• Final price and applicable taxes or fees.
• Check-in and check-out requirements.
• Cancellation and refund conditions.
• Property-specific policies.
• Included and excluded amenities or services.
• Any identification or guest requirements.

8. Cancellation, Refunds and Changes

Cancellation, modification, refund, no-show, early check-out, date-change, and other booking conditions are generally determined by the hotel, resort, booking provider, or other service provider responsible for the relevant reservation.

Where Kerala Star Hotels is not the party that collected payment or issued the reservation, requests relating to payment refunds or reservation changes may need to be addressed directly to the relevant provider.

9. Website Content and Editorial Material

Articles, descriptions, guides, photographs, ratings, comparisons, recommendations, and other content are provided for general informational and travel-planning purposes.

Editorial content may reflect information available to us at the time of publication and may become outdated as properties and destinations change.

10. User Responsibilities

When using the website, you agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website security or normal operation.
• Introduce malicious software, harmful code, or disruptive material.
• Scrape, copy, reproduce, or systematically extract substantial website content without permission.
• Submit false, misleading, abusive, or unlawful information through our communication channels.
• Use the website in a manner that could damage the rights or reputation of Kerala Star Hotels or third parties.

11. Intellectual Property

Unless otherwise stated, website design elements, branding, original written content, graphics, layout, logos, and other materials created for Kerala Star Hotels are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial travel-planning purposes. Reproduction, republication, redistribution, commercial exploitation, or substantial copying of protected content without appropriate permission is not permitted.

Property names, trademarks, photographs, logos, and other third-party materials remain the property of their respective owners where applicable.

12. External Links

The website may contain links to external websites and services. These links are provided for convenience and information.

Kerala Star Hotels does not control independent third-party websites and is not responsible for their content, availability, privacy practices, security, policies, or terms.

13. Website Availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, hosting problems, updates, security measures, network failures, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Kerala Star Hotels should not be considered responsible for losses arising solely from information, services, transactions, actions, omissions, cancellations, changes, delays, or failures caused by independent hotels, resorts, booking platforms, transportation providers, payment providers, or other third parties.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.

15. Indemnity

To the extent permitted by applicable law, users are responsible for their use of the website and for any violation of these terms or applicable law arising from their actions.

16. Changes to the Website or These Terms

Kerala Star Hotels may modify, update, suspend, or discontinue portions of the website, its content, services, directories, or features at any time.

These Terms & Conditions may also be updated from time to time. The revised version will be published on this page with an updated date. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

17. Privacy

Information collected through your use of the website is handled in accordance with our Privacy Policy.

18. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of India, subject to applicable consumer-protection and other mandatory legal rights.

Any dispute arising in connection with the website or these terms shall be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction under applicable law.

19. Contact Us